Privacy Notice

SRG Electrical Limited t/a Boost Echarge know that you take the privacy of your information and how it’s used and shared very seriously. We will only use your personal information in accordance with the current data protection law in the UK and this privacy policy.

This notice describes the SRG Electrical Limited t/a Boost Echarge privacy policy and how we aim to repay the trust you have shown by sharing your personal data with us.

This policy applies to all the websites we operate, our use of emails, telephone call recordings and text messages for marketing purposes, and any other methods we use for collecting information. It covers what we collect and why, what we do with the information, what we won’t do, and what rights you have.

This privacy policy only applies to the personal information we hold about individuals.  It does not apply to information we hold about companies and other organisations.

We may update this privacy policy from time to time by publishing the amended version on our website.  Unless we have legal grounds to do otherwise, we will provide you with at least 30 days’ notice of the effective date of the revised privacy policy.  We may post the notice on our website and/or send you the notice by email.

Who we are

In this policy, whenever you see the words (We’, ‘Us’ or ‘Our’), it refers to:

SRG Electrical Limited t/a Boost Echarge, whose registered office is at Unit 12 The Redlands Centre, Redlands, Coulsdon, England, CR5 2HT, Registered in the UK, No:  06382395.  For the purposes of the GDPR, we are a data controller/processor in respect of the personal information we collect and process about you as described in this privacy policy.

SRG Electrical Limited t/a Boost Echarge is a service provider to other businesses, providing electric vehicle charging infrastructure.

As per their descriptions in the GDPR:

We act as a data processor for our customers while executing the services we are contracted for.

We act as a data controller in maintaining business relationships with our customers, and a few isolated instances, in executing the services we are contracted for.

We may collect and process the following data about you:

Personal information, such as name, postal address, phone number, and email address that you provide by filling in forms on our website www.boost-echarge.com when you contact us via telephone, register as a user for our service delivery web portals, or register to use a web chat service that we provide to one of our clients so you can contact them. This includes information provided when you:

  • enquire about our services
  • enquire about a specific product
  • request a call-back
  • subscribe to receive one of our e-communications
  • respond to a campaign
  • submit a question to us or provide us with feedback.

What is Personal Information?

Under the EU’s General Data Protection Regulation:

Personal Data is defined as “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How do we use the information we collect?

We may process your personal data for our legitimate business interests. “Legitimate Interests” means the interests of our company in conducting and managing our business and providing you with the best services and products in the most secure way.  These interests include:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information about the services you have contracted us for, including changes to functionality, technical developments, or service outages.
  • To provide you with information about our products, services, offers or technical developments that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To contact you regarding your opinions on our solutions and services which may be used for marketing, research, and analysis, where you have consented to be contacted for such purposes.
  • To help us identify you when you contact or visit us.
  • For general administration purposes
  • To help us improve the quality of our solutions and services
  • To help us recover debts
  • When you communicate with us for customer service or other purposes (e.g., by emails, faxes, phone calls, tweets, etc.), we retain such information and our responses to you in the records of your account
  • To identify you when logging in to our web portal so that we can serve you the correct functions and services
  • To identify you when you use a web or SMS chat service so that we can provide our clients access to previous chat conversations you may have had with them

When we process your personal data for our legitimate business interests, we always ensure that we consider and balance any potential impact on you and your rights under data protection laws.

If you have any concerns about the processing described above, you have the right to object to this processing.  For more information on your rights, please see the “Your Right” section below.

Choice / opt-in and opt-out

Whenever the processing of your personal data requires your consent, then you will be given the opportunity to opt-in or opt-out of having your contact details used as set out above at the time your details are submitted. We will not include your details in any email marketing campaign without your consent.

We will only share your details with a strategic partner if we feel that the strategic partner can offer you a service that we cannot, and only as it relates to services you have discussed with us as being desirable. In these cases, we will seek consent from you before doing so.

If you no longer wish to receive email or other promotional materials from us, you may opt out of receiving these communications at any time by one of the following methods:

  • by replying to the email with ‘unsubscribe’ in the subject line
  • by clicking on the ‘unsubscribe’ link at the bottom of the email (where it is provided)
  • by writing to Unit 12 – The Redlands Centre, Redlands, Coulsdon, CR5 2HT
  • by calling us on 03330044220

Sharing your information

We may share your information for any of the purposes set out above with strategic partners or service providers who perform services on our behalf.

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data for legal or regulatory purposes, in relation to existing or future legal proceedings, for the prevention of fraud/loss, or to protect the rights, property, safety of SRG Electrical Limited t/a Boost Echarge/Fuuse Limited staff, our customers or others.

Data security

We store information on computers located in the UK. We may transfer the information to other offices and to other reputable third-party organisations as explained above – they may be situated inside or outside the European Economic Area. We may also store information in paper files.

SRG Electrical Limited t/a Boost Echarge have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely to protect against its loss, misuse and alteration. Documentation can be supplied on request from our Data Protection Officer via email privacy@boost-echarge.com.

SRG Electrical Limited t/a Boost Echarge take steps to ensure that any businesses that we share your data with/will have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored correctly.

Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information, we cannot ensure or guarantee that loss, misuse, or alteration of data will not occur whilst data is being transferred.

We will keep your information only for as long as we need it to provide you with the goods, services, or information you require, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with people that have asked us not to. When we no longer need information, we will always dispose of it securely, using specialist companies if necessary to do this work for us.

Your rights

Under the data protection legislation, you have the right to request copies of your data, request rectification of your data, request the erasure of your data, object to us processing your data, right to prevent your data from being used for direct marketing, request us to restrict the process and where our systems allow, the right to access a copy of the information we hold about you (a subject access request).

If you wish to exercise any of these rights, please get in touch with the Data Protection Officer in writing at SRG Electrical Limited t/a Boost Echarge or by emailing privacy@boost-echarge.com .

For more information about your rights under the Data Protection Act, contact the Information Commissioner’s Office www.ico.org